Linnet Maruve
At university l was taught problem solving and disciplines in IT which include software
engineering and development, programming, website development, logic and computer
security, graphics design, artificial intelligence, teamwork and IOT. My XMPLA training brought
to the table marketing, basic accounting, how to rebrand myself as a product and service with a
stress on leadership with excellent standards. l am now able to market myself effectively and
manage my finances efficiently as I grow by communicating with my customers, always focused
on offering excellent service.
My training also prompted me to learn more about communication practically as we were given
the opportunity to practice customer care, which included how to handle a customer (including
those who speak different languages) over the mobile phone, emails and other communication
channels. The training has really helped to enhance my degree in words l can’t express.
Since my training, I have got better and better at research and problem-solving as I am
constantly challenged to think on my feet and provide viable solutions to presented problems.
These skills extend to other non-IT related tasks around the office which has made me a
valuable team player within the work and office environment.